Our operators do not have access in any way to your personal information. If you lose the password please do not create a new account but recover the old one by following the procedure at the following link www.officine08.it/login.
Yes, you can change your personal information at any time. To modify the data of your account you must log in your ''Private Area'' and click on ''My Personal Information''.
The only way to place an order is to buy directly on the shop online: the system will follow you step by step until the end of the order.
You can download a copy of your order directly from your ''Private Area'': please log in, click on ''My Orders'' and select the order.
You do not need to register in order to buy on www.officine08.it; simply click on the button ''Buy'' within the product page and follow the steps required to complete the purchase process.
No, there is no minimum purchase.
Once completed the order, you will receive a confirmation email to your address; please also check the ''Spam Box''. If you do not receive any email please log in your "Account".
To check your order you need to log in your ''Private Area'', select ''My Orders'' and you will find the list of all your orders.
To check your order status you need to log in your ''Private Area'', select ''My Orders'' and you will find the list of all your orders.
No, it is not allowed to place an order by phone; every order must be placed on our web shop.
It is always possible to modify your order until it is processed: no changes are possible once you receive the e-mail alert of order status modification ''In Processing'' or ''Sent''.
If your order status is still ''Waiting for products'' or ''Waiting of Payment'', and you want to modify or delete a product code please log in to your "Account" and send us a request via ticket;
It is always possible to cancel your order until it is processed: no changes are possible once the order status is ''Processing'' or ''Sent''.
You will find all the payment methods listed at following link: ''General Policy''.
Yes, every payment made to www.officine08.it is protected by SSL encryption technology; all information entered during the purchase process are compliant with privacy regulations. The navigation on our website is secured by various controls spam and virus.
Yes, you can pay an order once you pick up it by Cash (for orders that do not exceed the limit of € 999.99) or by Credit Card.
The payment of the order by bank money transfer requires 3 to 5 days before being displayed by the administration.
Unless otherwise stated, all products on sale on www.officine08.it are new; you can view the products used within the category ''Used Products''.
Some product peges in the catalog have pictures indicative of the category and not that of the actual product. To be sure the product fit your motorcycle please always referr to the "Motorcycle Fitment" table.
We try to have the largest number of products but not all the products are always in stock: there are currently over 10.000 products ready for shipping.
To know if a product is available in stock please log in to your "Account" and send us a request via ticket; to avoid errors please indicate us the product code and the quantity required.
If you want to buy a product not shown on our online shop, please log in to your "Account" and send us a request via ticket: we will do our best to find it as soon as possible.
Yes, you can return products within 14 working days from receipt of goods unless they have been used and/or damaged by the customer during any tests. The costs of returning goods are the sole responsibility of the customer unless the goods are different from those specified in the product description. The return of the product is not permitted for products that have made changes specifically requested by the customer.
Before you send us one or more products received you must submit your return request. To do this simply log in your ''Private Area'' www.officine08.it/login, click on ''My Orders'', select the product or products to be returned in the order and fill in the return form. In case you have placed the order without creating an account just register on the website using the same email address you have used to place your order then follow the procedure described above (the system automatically associate previous orders).
No, you can not send products back without the return has been accepted by the administration. Packages sent without authorization (and therefore did not follow the procedures indicated above) will be returned to sender.
Now you can send us the product; we recommend to pack the parcel so that the material arrives intact. Inside the package must be added to the complete product all parts and accessories in the original packaging at the time it was received. Outside the package must be affixed to the label with the return reference, that you will receive on your email. Packages arrived without identification tag or one of the parts listed above will be rejected and returned to the sender.
Yes, you can return two products related to two different orders; please follow the precedure described previously.
The refund is made with the same method in which it occurred the payment of the order; it will take place as soon as possible, but no later than 14 days after receiving the notification of recess.
Every products on sale on www.officine08.it are subject to 2 years warranty for individuals and 1 year for retailers and/or VAT holders, except for products belonging to the category ''Used Products''. The time limits start from the time products have been received.
If the product received does not meet the characteristics described and/or presents a damage or defect please login to your "Account", chose the right order and select "Make a Return for This Order".
We have a list dedicated to companies with a valid VAT operating in the motorcycle sector and accessories. To gain access to it you need to complete the form at the following link www.officine08.it/reseller and forward us a copy of the Certificate of Business Profile recent (no more than 90 days). Following the control of your data you will be notified of the assignment list thereafter you can buy products on the shop with discounted prices.
The discounts will vary depending on the article and the annual volume of purchases; once you activated the reseller account you can access your private area using the email address and the password you chose when registering at www.officine08.it/login.
Inside each product page are indicated days of waiting valid in case the ordered product is not in stock. Since in reality most of the products sold are in stock, 90% of orders are sent before the days shown.
As soon as your order is delivered our management system sends an automatic email alert to your address; the mail shows all the details of the shipping besides the link to the page that allows you to track at all times the pack.
Yes, you can change the shipping address on the order form.
No, you can't chack the products. The Courier does not give the chance to open the package before the delivery has been accepted; for any problem with the goods received, please contact us sending an email to firstname.lastname@example.org.
Every Courier we use for the door-to-door delivery service is obliged to make two consecutive delivery attempts; if the first attempt is unsuccessful the Courier will leave a written notice at the delivery address. This communication give the customer the certainty that the next day the Courier will attempt the delivery for the second and last time.
After the Courier made both delivery attempts without success, the package is sent to the storage for 7 days at the nearest warehouse.
Yes, we do ship abroad. The costs vary depending on the Country of destination of goods; for shipments to European Countries the associated costs are specified in the order.
We ship all over the world; to know the cost of shipping in non-EU countries please add all the products you would like to order in your cart then select your Country. Remember that the costs charged by Officine 08 to customers in non-EU countries include only the costs and expenses of Italian customs clearance; once the goods will reach the Country of destinatione, each customs applies a different rate depending on the country of residence (not including the costs incurred during the order made at Officine 08).
Every shipment is made by Private Courier GLS or FedEx to ensure a better service delivery.